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152-156 Shore Street West Cleveland,
Brisbane, Queensland, 4163

PH: (07) 3821 2955

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© 2019 by Kay Collective Pty Ltd.

Cancellation Policy

We understand there can be unforeseen circumstances, but we do request 24 hours notice for cancellations. Cancellations received more than 24 hours in advance are cancelled without charge. 

Less than 24 hours notice: 50% of booked service will be charged.

Failure to show: 100% of booked service charged.

Group Booking Policy 

For all bookings of two or more guests, we require either a 50% deposit made via credit card or a gift voucher number. Deposits are required at least 7 days prior to the booking date.

For doubles or triples bookings, we request 48 hours notice for all cancellations. Less than 48 hours notice: 50% deposit or 50% of gift voucher value will be charged.

For group bookings of four or more, we request 7 days notice for cancellations. Less than 7 days notice: 50% deposit or 50% of gift voucher value will be charged.

For all other poilcy inquiries please contact us below 

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